About FML

Brilliant And Transparent Communication

Our goal at Fix My Legals is to do exactly that… Fix Your Legals!

We’re here to revolutionise people’s experience of conveyancing so that the home moving journey is stress free and more enjoyable.

By building loyal and trusted relationships across the property transaction process, our partners hold each other to account to do what they promise. Through brilliant and transparent communication that always keeps everyone up to date, we make conveyancing hassle free for everyone.

We Always Do What We Promise

We only partner with exceptional law firms who have the knowledge and quality we expect in order for us to show there is a better solution available. In order to change the reputation of the conveyancing process we choose to work with those who deliver an incredible service to our customers and to our network of introducers including brokers, financial advisors, estate agents and solicitors.

Our team truly believes that trust and accountability matter so we always do what we promise.

By being friendly, supportive and informative we communicate well and will do our utmost to always find a solution.

Meet Team FML

Roxanne

“Brains behind the operation” - CEO

The Gaffer

"Working for too long in the industry and having had a stressful move myself, I could only imagine how overwhelming and frustrating it must be for home owners and new intermediaries wanting to leave the Corporate world to offer a higher level of service in the Industry. I knew there must be a better solution out there to make moving home more enjoyable and reduce the stress levels throughout – the result: FML was born!"

Hobbies: Sun worshipper, Jetsetter and Utter foodie

Something you wouldn't know: Hosted The Lavender Trust 10th Anniversary Celebration with guests such as Emma Thompson, Eddie Jordan, John Frieda, Thandie Newton, Claudia Winkleman and Annie Lennox

What makes me FML: Traffic jams and incompetence!

Email: RoxanneBarker@fixmylegals.co.uk

Paul

“Chief Futurist“ - Chairman

The Oracle

The opportunist who took a leap of faith in supporting our new venture and has been there every step of the way! With years of experience across various sectors, Paul supports the Leadership Team and guides the path in our venture to revolutionise the Conveyancing process.

Hobbies: Setting up businesses and watching rugby

Something you wouldn't know: Played hockey for Wales against England at Wembley

What makes me FML: Mediocrity

Rhys

“Engagement Alchemist” – Head of Communications

The Prancer

Loves galivanting on social media thanks to his questionable wardrobe and Hulk Hogan impersonations. Supporting our broker network being the eyes and ears on the ground knowing exactly what our brokers need from a conveyancing solution. By Brokers For Brokers!

Hobbies: Blacksmithing and managing traffic on Cities Skylines

Something you wouldn't know: My first ever job was Brian Cloughs paperboy

What makes me FML: Bus Lanes!

Martin

“Master of Coin” – CFO

The Fiscal Phenom

With years of financial experience, having Martin at the helm of our Finances was a no brainer. He his an opportunist keeping the sales team enthusiastic and optimistic whilst ensuring we stay well above board when it comes to Banking, Compliance and everything in between.

Hobbies: Beer, Outdoors, Running and Padel

Something you wouldn't know: Model on The Clothes Show

What makes me FML: People that drop their T’s and technology doesn’t work

Erica

“Dr Fix” – Operations Manager

The Perfect Sidekick

Mother Hen of the team – always lending an ear and always having a (long) story to tell which keeps the team entertained. Supporting our Developers and portal progression and always on the look out for ways we can enhance our proposition to clients, agents, brokers and law firms to be the best Conveyancing solution in the land.

Hobbies: DIY and Baking

Something you wouldn't know: Trained in special effects make-up

What makes me FML: Ignorance

Email: EricaGant@fixmylegals.co.uk

Aaliyah

“Process Perfectionist” – Client Experience Specialist

The Everyday Hero

The glue of our organisation, Aaliyah is a hungry soul in ensuring clients, intermediaries and law firms are supported from instruction to completion. The fairy godmother along the way who makes it all happen.

Hobbies: Travel, Bottomless brunches, Sunshine and walks with her hound Delilah

Something you wouldn't know: I’ve hiked up an active volcano and lived and worked in Australia for a year as a Nanny

What makes me FML: Winter weather and being cold

Email: AaliyahHarrison@fixmylegals.co.uk

Brooke

The Smooth Operator - Client Experience Specialist

Head of Client Happiness

With years of hands-on experience in the mortgage industry, Brooke brings a deep understanding of the home-moving journey from both sides of the process. Having worked on the front line with brokers and clients alike, she’s passionate about breaking the stigma of poor service in the property sector. Brooke is driven by one clear mission: to put clients at the heart of everything we do. Her focus on clear communication, empathy, and accountability ensures that every homeowner she supports feels heard, informed, and confident throughout their journey. Whether she’s holding law firms to our high standards or offering a reassuring voice during stressful moments, Brooke is dedicated to delivering a service that’s not only smooth but genuinely enjoyable

Hobbies: Countryside walks with Jasper and going out for evening meals with friends & family

Something you wouldn't know: I'm severely allergic to hair dye

What makes me FML: My ignorant Chow Chow, Jasper

Email: Brookecleaver@fixmylegals.co.uk

Kendal

“People Partner”– Senior Partnership Growth Specialist

The Initiator

Our customer service superstar, Kendal is a former mortgage broker who knows firsthand the frustrations that can arise during the conveyancing process. As a Relationship Manager, she plays a pivotal role in supporting our entire Introducer Network, ensuring that their needs are met and their clients are well taken care of. Kendal serves as the main point of contact, providing proactive solutions, addressing concerns, and offering expert advice to smooth out any obstacles that might come up. Her goal is to remove the stress and confusion from the conveyancing journey, making it easier and more efficient for Introducers and their clients. Kendal’s deep understanding of both the industry and the challenges clients face allows her to anticipate issues and offer practical, tailored solutions that make the process as stress-free as possible.

Hobbies: Being outdoors, muddy dog walks and country pubs

Something you wouldn't know: Used to be on the show Peak Practice

What makes me FML: Picking up dog s**t

Email: KendalWood@fixmylegals.co.uk

Hollie

“Captain of Multi-tasking” – Intermediary Experience Support

The Helping Hand

Always a friendly voice behind a beaming smile- Hollie supports our clients and introducers on all quotation queries and guides them on the right path to success, ensuring the home moving journey is as streamlined and informative as possible.

Hobbies: Dog walks, Clubbercise, Cheesy pop music

Something you wouldn't know: My body is longer than my legs

What makes me FML: The Children

Email: HollieWynn@fixmylegals.co.uk

Bessie

“The Assistance Advocate” - Client Onboarding Specialist

The Quiet Champion

As a Customer Sales Executive, Bessie is dedicated to offering helpful and kind support to our homeowners, always providing a friendly and approachable presence. With a calm and quiet manner, she takes the time to listen to any questions or concerns, ensuring each customer feels valued and understood. Whether it’s assisting with initial enquiries, translating the legal jargon, or answering specific queries, she offers clear and thoughtful solutions. Her gentle approach helps create a positive experience for customers, guiding them through any challenges they may face while ensuring they feel confident and supported throughout their home-moving journey.

Hobbies: I am a qualified nail technician, love spending time with my family and foraging whilst being outdoors.

Something you wouldn't know: My lucky number is 13 – I even got married on Friday the 13th

What makes me FML: People cutting up at junctions & sweetcorn!!

Email: BessieStanier@fixmylegals.co.uk

Sadie

“Customer Caresser” – Client Onboarding Specialist

The Guiding Light

Coming from a Broker background, Sadie knows all too well how frustrating the conveyancing journey can be. Sadie offers comprehensive support to homeowners who are navigating the complexities of conveyancing - providing clear guidance and ensuring that clients fully understand each step of the process, whether they’re unsure about the next stage, need specific assistance, or simply have a question. In addition to answering queries, Sadie takes the time to explain legal jargon, manage expectations, and offer expert advice to help homeowners make informed decisions. She’s committed to making the process as smooth as possible, providing a high level of service to ensure clients are confident and well-supported when dealing with one of their most valuable assets.

Hobbies: drinking gin, making digital products and chasing after my toddler

Something you wouldn't know: I was born in a car, in the hospital car park delivered by the security guard!!!

What makes me FML: Loud eaters

Email: SadieBrown@fixmylegals.co.uk

Dulce

“Workflow Guru” – Client Onboarding Specialist

The Silent Soldier

Coming from a broker background, Dulce knows how much admin is needed for a broker or agent and is there to support them every step of the way, reducing this burden. A helping hand along the conveyancing process for intermediaries, clients and lawyers as well as supporting our Finance Team and arranging referral commission statements.

Hobbies: Balloon creations, baking and petrol head

Something you wouldn't know: Drove a Lambo at 16

What makes me FML: My cat

Email: DulceCleaver@fixmylegals.co.uk

Lou

“Money Maestro” – Ledger Manager

The Accountaholic

Keeping an eye on the cash! Lou ensures we support our law firms and encourages prompt payment to ensure we can pay referral fees to our introducers as quickly as possible.

Hobbies: Photography, bird watching/RSPB, visiting National Trust / English Heritage, Rugby (watching, not playing!)

Something you wouldn't know: I walked to the top of Kilimanjaro

What makes me FML: People who don’t know how to park their own cars!

Email: accounts@fixmylegals.co.uk

Warren

“Tech Titan” – CIO

The Wizz

Warren is our Development specialist, analysing processes and procedures to ensure we are as efficient as possible and utilise the benefits of Technology to support us in revolutionising the conveyancing process.

Hobbies: Biltong, Beer, Beer, more Beer & Wine!

Something you wouldn't know: Coach kids football (4-5 year olds)

What makes me FML: Coaching kids football and Crocs!

James

"The Number Cruncher" – Financial Analyst

The Money Master

With several years of experience within the Finance Industry, James (or Baz as he prefers to be known) supports the Financial Team on Data Analytics, Credit Control, Invoices and Reconciliation ensuring our Company stays on track for continued growth and financial stability.

Hobbies: Whiskey, Cigars, Football and Live Music.

Something you wouldn't know: Has lived in 3 different countries.

What makes me FML: Being a Spurs fan!

Email: JamesBarrett@fixmylegals.co.uk

Anita

“The Support Sidekick” - Client Experience Support

The Friendly Voice

Anita is the engine behind the scenes, making sure our introducers have everything they need to hit the ground running — and keep running smoothly. From onboarding new partners to troubleshooting issues and answering day-to-day queries, she’s the first line of support for our introducers, working closely with our BDMs and account managers to keep everything flowing.

With a sharp eye for detail and a genuine passion for people, Anita turns “I’m not sure who to ask…” into “Sorted — thanks, Anita!”

Hobbies: Travelling, history and going to art galleries

Something you wouldn't know: I was an Age UK telephone befriender volunteer for 4 years and spoke weekly to a 90 year old lady

What makes me FML: Bad manners

Patricia

“People-First Powerhouse” - Operations Director

The People’s Champion

Patricia is the engine room behind Fix My Legals’ operations – but at her core, she’s a people-first leader through and through.

With a sharp strategic mind and a calm, empowering leadership style, Patricia leads our operational framework, team performance, and long-term delivery strategy. Her focus is simple but powerful: build happy, supported teams who can do their best work – and the service takes care of itself.

She brings structure without rigidity, accountability without pressure, and clarity to an industry that often lacks it. By aligning people, process, and purpose, Patricia ensures Fix My Legals continues to scale without ever losing its heart.

Hobbies: Spending time with my grandchildren

Something you wouldn't know: I am a qualified Barber

What makes me FML: Unkind behaviour

Kate

The Home Moving Hero - Client Experience Support

Undercover Legend

With a strong background in customer service, Kate was thrilled to join our team when she heard about our mission to redefine the home-moving experience. Always putting the customer first, Kate knows just how stressful moving can be. She believes that with resilience, patience, and empathy, the process can be much more enjoyable. Whether it’s a calming voice or a friendly face, Kate is always ready to assist with any questions or concerns during the quotation stage of your home-moving journey.

Hobbies: reading, building Lego & going to concerts

Something you wouldn't know: I own 21 different versions of The Hobbit, and am always looking for different editions

What makes me FML: I couldn’t pick one (haha!) parking in unfamiliar places, bad spelling and grammar.

Email: katemorris@fixmylegals.co.uk

Anna

“Head of Customer WOW” – Account Manager

The Support Ally

With years of experience in account management and customer care, Anna leads the way in providing comprehensive support to our Introducer Network. She ensures that every step of the journey is seamless for both the Introducers and their clients, offering guidance, resources, and timely solutions. Anna works closely with the Introducer Network to address any concerns, answer queries, and help navigate complex processes, ensuring that clients receive the highest level of service. Her dedication to building strong relationships and her deep understanding of the industry make her an invaluable resource for both the Introducers and their clients.

Hobbies: DIY and going for long walks (but not up hill!)

Something you wouldn't know: I absolutely LOVE anything to do with Shrek

What makes me FML: Traffic Jams!!

Email: AnnaPinckard@fixmylegals.co.uk

Karen

"Miracle Worker" – Legal Partner Relations Manager

The Efficiency Enforcer

Coming from a Conveyancing background with oodles of experiences, Karen is at the helm of supporting our Legal Network and setting the standard of performance and efficiency across the entire business. Accountable to ensure that we truly are the best in the land and change the perception in the Industry when it comes to home moving.

Hobbies: Exploring hot countries, dog walks and a huge marvel fan.

Something you wouldn't know: I’m a fully trained nail technician.

What makes me FML: early mornings, lack of coffee and rudeness.

Email: KarenGaywood@fixmylegals.co.uk

Ashleigh

“Client Care Extraordinaire” - Client Onboarding Specialist

The Calm in the Chaos

Ashleigh brings years of experience in estate agency and property auctions — so when your client has a query, she gets it. She knows the pressure. She knows the deadlines. And she knows how to turn complex legal jargon into crystal-clear reassurance.

As our Customer Service Executive, Ashleigh supports buyers and sellers directly, keeping them informed, calm, and confident throughout the conveyancing journey. Her property background means she’s walked in your shoes — and her communication skills mean your clients feel heard, valued, and looked after.

Hobbies: Sunrise beach walks, running and going to the gym

Something you wouldn't know: I’m a huge F1 Fan!

What makes me FML: Middle Lane hoggers