About FML

Brilliant And Transparent Communication

Our goal at Fix My Legals is to do exactly that… Fix Your Legals!

We’re here to revolutionise people’s experience of conveyancing so that the home moving journey is stress free and more enjoyable.

By building loyal and trusted relationships across the property transaction process, our partners hold each other to account to do what they promise. Through brilliant and transparent communication that always keeps everyone up to date, we make conveyancing hassle free for everyone.

We Always Do What We Promise

We only partner with exceptional law firms who have the knowledge and quality we expect in order for us to show there is a better solution available. In order to change the reputation of the conveyancing process we choose to work with those who deliver an incredible service to our customers and to our network of introducers including brokers, financial advisors, estate agents and solicitors.

Our team truly believes that trust and accountability matter so we always do what we promise.

By being friendly, supportive and informative we communicate well and will do our utmost to always find a solution.

Meet Team FML

Roxanne

“Brains behind the operation” - CEO

The Gaffer

"Working for too long in the industry and having had a stressful move myself, I could only imagine how overwhelming and frustrating it must be for home owners and new intermediaries wanting to leave the Corporate world to offer a higher level of service in the Industry. I knew there must be a better solution out there to make moving home more enjoyable and reduce the stress levels throughout – the result: FML was born!"

Hobbies: Sun worshipper, Jetsetter and Utter foodie

Something you wouldn't know: Hosted The Lavender Trust 10th Anniversary Celebration with guests such as Emma Thompson, Eddie Jordan, John Frieda, Thandie Newton, Claudia Winkleman and Annie Lennox

What makes me FML: Traffic jams and incompetence!

Email: RoxanneGarside@fixmylegals.co.uk

Paul

“Chief Futurist“ - Chairman

The Oracle

The opportunist who took a leap of faith in supporting our new venture and has been there every step of the way! With years of experience across various sectors, Paul supports the Leadership Team and guides the path in our venture to revolutionise the Conveyancing process.

Hobbies: Setting up businesses and watching rugby

Something you wouldn't know: Played hockey for Wales against England at Wembley

What makes me FML: Mediocrity

Rhys

“Engagement Alchemist” – Head of Communications

The Prancer

Loves galivanting on social media thanks to his questionable wardrobe and Hulk Hogan impersonations. Supporting our broker network being the eyes and ears on the ground knowing exactly what our brokers need from a conveyancing solution. By Brokers For Brokers!

Hobbies: Blacksmithing and managing traffic on Cities Skylines

Something you wouldn't know: My first ever job was Brian Cloughs paperboy

What makes me FML: Bus Lanes!

Martin

“Master of Coin” – Finance Director

The Fiscal Phenom

With years of financial experience, having Martin at the helm of our Finances was a no brainer. He his an opportunist keeping the sales team enthusiastic and optimistic whilst ensuring we stay well above board when it comes to Banking, Compliance and everything in between.

Hobbies: Beer, Outdoors, Running and Padel

Something you wouldn't know: Model on The Clothes Show

What makes me FML: People that drop their T’s and technology doesn’t work

Erica

“Dr Fix” – Office Manager

The Perfect Sidekick

Mother Hen of the team – always lending an ear and always having a (long) story to tell which keeps the team entertained. Supporting our Developers and portal progression and always on the look out for ways we can enhance our proposition to clients, agents, brokers and law firms to be the best Conveyancing solution in the land.

Hobbies: DIY and Baking

Something you wouldn't know: Trained in special effects make-up

What makes me FML: Ignorance

Email: EricaGant@fixmylegals.co.uk

Aaliyah

“Process Perfectionist” – Sales Progressor

The Everyday Hero

The glue of our organisation, Aaliyah is a hungry soul in ensuring clients, intermediaries and law firms are supported from instruction to completion. The fairy godmother along the way who makes it all happen.

Hobbies: Travel, Bottomless brunches, Sunshine and walks with her hound Delilah

Something you wouldn't know: I’ve hiked up an active volcano and lived and worked in Australia for a year as a Nanny

What makes me FML: Winter weather and being cold

Email: support@fixmylegals.co.uk

Kendal

“People Partner”– Account Manager

The Initiator

Our customer service superstar - Due to being a mortgage broker in the past, Kendal understands the frustrations that crop up along the way and is utterly driven to reduce this headache. She is the go-to person for our entire introducer network – truly taking away the stress and FML from the conveyancing process.

Hobbies: Being outdoors, muddy dog walks and country pubs

Something you wouldn't know: Used to be on the show Peak Practice

What makes me FML: Picking up dog s**t

Email: Kendalwood@fixmylegals.co.uk

Anna

“Head of Customer WOW” – Sales Support

Sultan of Sales

With years of experience in Account management and Sales support, Anna is at the helm of supporting all our clients. Offering full support to homeowners unsure of the conveyancing process, needing assistance or simply answering a query. Anna is there to assist you in making the right choices when it comes to one of your biggest assets.

Hobbies: DIY and going for long walks (but not up hill!)

Something you wouldn't know: I absolutely LOVE anything to do with Shrek

What makes me FML: Traffic Jams!!

Email: AnnaPinckard@fixmylegals.co.uk

Hollie

“Captain of Multi-tasking” – Customer Service Support

The Helping Hand

Always a friendly voice and a smiley face- Hollie supports our clients and introducers on all queries and guides them on the right path to success as well as supporting the Finance Team and our Legal Partners.

Hobbies: Dog walks, Clubbercise, Cheesy pop music

Something you wouldn't know: My body is longer than my legs

What makes me FML: The Children

Email: HollieWynn@fixmylegals.co.uk

Dulce

“Workflow Guru” - Post Instruction support

The Silent Soldier

Coming from a broker background, Dulce knows how much admin is needed for a broker or agent and is there to support them every step of the way, reducing this burden. A helping hand along the conveyancing process for intermediaries, clients and lawyers as well as supporting our Finance Team and arranging referral commission statements.

Hobbies: Balloon creations, baking and petrol head

Something you wouldn't know: Drove a Lambo at 16

What makes me FML: My cat

Email: info@fixmylegals.co.uk

Lou

“Money Maestro” - Bookkeeper

The Accountaholic

Keeping an eye on the cash! Lou ensures we support our law firms and encourages prompt payment to ensure we can pay referral fees to our introducers as quickly as possible.

Hobbies: Photography, bird watching/RSPB, visiting National Trust / English Heritage, Rugby (watching, not playing!)

Something you wouldn't know: I walked to the top of Kilimanjaro

What makes me FML: People who don’t know how to park their own cars!

Email: accounts@fixmylegals.co.uk

Warren

“Tech Titan” - CIO

The Wizz

Warren is our Development specialist, analysing processes and procedures to ensure we are as efficient as possible and utilise the benefits of Technology to support us in revolutionising the conveyancing process.

Hobbies: Biltong, Beer, Beer, more Beer & Wine!

Something you wouldn't know: Coach kids football (4-5 year olds)

What makes me FML: Coaching kids football and Crocs!

Rox

The Gaffer
“Brains behind the operation” – CEO

Working for too long in the industry and having had a stressful move myself, I could only imagine how overwhelming and frustrating it must be for home owners and new intermediaries wanting to leave the Corporate world to offer a higher level of service in the Industry. I knew there must be a better solution out there to make moving home more enjoyable and reduce the stress levels throughout – FML was born!

Hobbies: Sun worshipper, Jetsetter and Utter foodie.

Something you wouldn’t know: Hosted The Lavender Trust 10th Anniversary Celebration with guests such as Emma Thompson, Eddie Jordan, John Frieda, Thandie Newton, Claudia Winkleman and Annie Lennox.

What makes me FML: Traffic and bad drivers.

Martin

The Fiscal Phenom
“Master of Coin” – Finance Director

With years of financial experience, having Martin at the helm of our Finances was a no brainer. He his an opportunist keeping the sales team enthusiastic and optimistic whilst ensuring we stay well above board when it comes to Banking, Compliance and everything in between.

Hobbies:

Something you wouldn’t know:

What makes me FML:

Hollie

The Helping Hand
“Ambassador of Buzz” OR “Captain of Multi-tasking” – Customer Service Support

Always a friendly voice and a smiley face- Hollie supports our clients and introducers on all queries and guides them on the right path to success as well as supporting the Finance Team and our Legal Partners

Hobbies: Dog walks, Clubbercise, Cheesy pop music

Something you wouldn’t know: My body is longer than my legs

What makes me FML: The Children

Lou

The Accountaholic
“Money Maestro” OR “Wealth Navigator” – Bookkeeper

Keeping an eye on the cash! Lou ensures we support our law firms and encourages prompt payment to ensure we can pay referral fees to our introducers as quickly as possible

Hobbies: Photography, bird watching/RSPB, visiting National Trust / English Heritage, Rugby (watching, not playing!)

Something you wouldn’t know: I walked to the top of Kilimanjaro

What makes me FML: People who don’t know how to park their own cars!

Aaliyah

The Everyday Hero
“Process Perfectionist” – Sales Progressor

The glue of our organisation, Aaliyah is a hungry soul in ensuring clients, intermediaries and law firms are supported from instruction to completion. The fairy godmother along the way who makes it all happen.

Hobbies:

Something you wouldn’t know:

What makes me FML:

Dulce

The Silent Soldier
“Workflow Guru” – Post Instruction Support

Coming from a broker background, Dulce knows how much admin is needed for a broker or agent and is there to support them every step of the way, reducing this burden for them. A helping hand along the conveyancing process for intermediaries, clients and lawyers as well as supporting our Finance Team and arranging referral commission statements.

Hobbies: Balloon creations, baking and petrol head

Something you wouldn’t know: Drove a Lambo at 16

What makes me FML: My cat

Anna

Sultan of Sales
“People Partner” OR “Head of Customer WOW” – Sales Support

With years of experience in Account management and Sales support, Anna is at the helm of supporting all our clients. Offering full support to homeowners unsure of the conveyancing process, needing assistance or simply answering a query. Anna is there to assist you in making the right choices when it comes to one of your biggest assets.

Hobbies: DIY and going for long walks (but not up hill!)

Something you wouldn’t know: I absolutely LOVE anything to do with Shrek

What makes me FML: Traffic Jams!!

Kendal

The Initiator
“People Partner” OR “Head Schmoozer” – Account Manager

Our customer service superstar – Due to being a mortgage broker in the past, Kendal understand the frustration that crop up along the way and it utterly driven to reducing this headache. She is the go-to person for our entire introducer network – truly taking way the stress and FML from the conveyancing process.

Hobbies: Being outdoors, muddy dog walks and country pubs

Something you wouldn’t know: Used to be on the show Peak Practice

What makes me FML: Picking up dog s**t

Erica

The Perfect Sidekick
“Dr Fix” OR “Visionary Strategist” – Office Manager

Mother Hen of the team – always lending an ear and always having a (long) story to tell which keeps the team entertained. Supporting our Developers and portal progression and always on the look out for ways we can enhance our proposition to clients, agents, brokers and law firms to be the best Conveyancing solution in the land

Hobbies:

Something you wouldn’t know:

What makes me FML: Car troubles

Paul

The Oracle
“Chief Futurist“ OR “Growth Guru” – Chairman

The opportunist who took a leap of faith in supporting our new venture and has been there every step of the way! With years of experience across various sectors, Paul supports the Leadership Team and guides the path in our venture to revolutionise the Conveyancing process.

Hobbies:

Something you wouldn’t know:

What makes me FML:

Rhys

The Prancer
“Wizard of Lightbulb moments” OR “Engagement Alchemist” – Head of Communications

Loves galivanting on social media thanks to his questionable wardrobe and Hulk Hogan impersonations. Supporting our broker network being the eyes and ears on the ground knowing exactly what our brokers need from a conveyancing solution. By Brokers For Brokers!

Hobbies:

Something you wouldn’t know:

What makes me FML: