Here at Fix My Legals we strive to give a high level of service. However, If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve any problems promptly. 

How do I make a formal complaint?

To make a complaint, please email all details of your complaint to complaints@fixmylegals.co.uk 

What happens next?

• We will email to confirm receipt of your complaint within 1 working day. 
• Your complaint will be given to the relevant team who will investigate this further and may contact you to ask for further information to aid in their investigation. 
• We aim to provide an update within 5 working days of your acknowledgement email and will remain in contact with yourself until a final resolution has been achieved.
• If you are unhappy with the outcome of your initial investigation an option to escalate will be given where possible. Details of this will be provided with your final resolution.

We value all feedback and use this to ensure we can continue to provide a high quality service